What is the ZTO Express number? Inventory of hot topics and hot content on the entire network in the past 10 days
Recently, express delivery services have become one of the hot topics of discussion among netizens. In particular, issues such as ZTO Express’s waybill inquiry and customer service phone number have attracted much attention. This article will combine the hot topics on the Internet in the past 10 days to sort out the contact information and hot content of ZTO Express for you, and present key information through structured data.
1. Official contact information of ZTO Express

| Service type | Contact information |
|---|---|
| Customer service phone number | 95311 (National Unification) |
| Official website inquiry | www.zto.com |
| WeChat public account | ZTO Express (ID: zto56) |
| APP download | ZTO Express (major app stores) |
2. Inventory of hot topics on the Internet in the past 10 days
The following is the hot content that netizens have paid high attention to in the past 10 days, covering express delivery, technology, society and other fields:
| Ranking | hot topics | heat index |
|---|---|---|
| 1 | 618 e-commerce promotion logistics peak | ★★★★★ |
| 2 | ZTO Express “door-to-door delivery” service upgrade | ★★★★ |
| 3 | AI technology empowers express sorting | ★★★ |
| 4 | Summer fresh food express cold storage solution | ★★★ |
| 5 | High temperature subsidy policy for couriers | ★★ |
3. Analysis of recent hot events in ZTO Express
1.618 logistics peak response: ZTO Express has responded to the surge in packages during e-commerce promotions by adding temporary sorting centers and extending delivery times, enabling "next-day delivery" in some cities.
2."Door-to-door" service upgrade: ZTO is piloting an "on-demand door-to-door" service in 20 cities including Beijing, Shanghai, Guangzhou and Shenzhen. Users can specify the delivery method through notes or phone calls, triggering heated discussions among netizens.
3.AI technology application: ZTO has launched intelligent sorting robots at its Hangzhou hub, increasing its average daily processing volume by 30%, becoming a typical case of digital transformation in the industry.
4. Common solutions to express delivery problems
| Question type | Solution |
|---|---|
| Waybill inquiry | Log in to the official website or APP and enter the 12-digit waybill number |
| Delayed delivery | Dial 95311 and transfer to manual customer service for prompting. |
| Package damaged | Keep the evidence and contact the shipping outlet to make a claim |
| Complaints and suggestions | Submit via WeChat public account "Online Customer Service" |
5. Summary
As one of the major domestic logistics companies, ZTO Express’s service hotline 95311 is the core channel for solving various problems. Recently, with the 618 activities and technological innovation, the express delivery industry continues to attract attention. It is recommended that users give priority to querying information through official channels and pay attention to the development of new service models such as smart distribution.
If you want to know more about ZTO Express outlet information or price standards, you can visit its official website or download the mobile APP to obtain real-time data. The statistical period of the data in this article is from June 1 to June 10, 2023. The hot spot ranking is calculated based on the comprehensive calculation of social media discussion volume and search index.
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