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What is the ZTO Express number?

2025-10-26 13:10:34 travel

What is the ZTO Express number? Inventory of hot topics and hot content on the entire network in the past 10 days

Recently, express delivery services have become one of the hot topics of discussion among netizens. In particular, issues such as ZTO Express’s waybill inquiry and customer service phone number have attracted much attention. This article will combine the hot topics on the Internet in the past 10 days to sort out the contact information and hot content of ZTO Express for you, and present key information through structured data.

1. Official contact information of ZTO Express

What is the ZTO Express number?

Service typeContact information
Customer service phone number95311 (National Unification)
Official website inquirywww.zto.com
WeChat public accountZTO Express (ID: zto56)
APP downloadZTO Express (major app stores)

2. Inventory of hot topics on the Internet in the past 10 days

The following is the hot content that netizens have paid high attention to in the past 10 days, covering express delivery, technology, society and other fields:

Rankinghot topicsheat index
1618 e-commerce promotion logistics peak★★★★★
2ZTO Express “door-to-door delivery” service upgrade★★★★
3AI technology empowers express sorting★★★
4Summer fresh food express cold storage solution★★★
5High temperature subsidy policy for couriers★★

3. Analysis of recent hot events in ZTO Express

1.618 logistics peak response: ZTO Express has responded to the surge in packages during e-commerce promotions by adding temporary sorting centers and extending delivery times, enabling "next-day delivery" in some cities.

2."Door-to-door" service upgrade: ZTO is piloting an "on-demand door-to-door" service in 20 cities including Beijing, Shanghai, Guangzhou and Shenzhen. Users can specify the delivery method through notes or phone calls, triggering heated discussions among netizens.

3.AI technology application: ZTO has launched intelligent sorting robots at its Hangzhou hub, increasing its average daily processing volume by 30%, becoming a typical case of digital transformation in the industry.

4. Common solutions to express delivery problems

Question typeSolution
Waybill inquiryLog in to the official website or APP and enter the 12-digit waybill number
Delayed deliveryDial 95311 and transfer to manual customer service for prompting.
Package damagedKeep the evidence and contact the shipping outlet to make a claim
Complaints and suggestionsSubmit via WeChat public account "Online Customer Service"

5. Summary

As one of the major domestic logistics companies, ZTO Express’s service hotline 95311 is the core channel for solving various problems. Recently, with the 618 activities and technological innovation, the express delivery industry continues to attract attention. It is recommended that users give priority to querying information through official channels and pay attention to the development of new service models such as smart distribution.

If you want to know more about ZTO Express outlet information or price standards, you can visit its official website or download the mobile APP to obtain real-time data. The statistical period of the data in this article is from June 1 to June 10, 2023. The hot spot ranking is calculated based on the comprehensive calculation of social media discussion volume and search index.

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